Read Before Purchase – Intehill

Read before Purchase


Intehill monitor is one-year quality guaranteed. Intehill will refund or replace if the monitors have quality problems. The quality problems include screen lines, useless interface, serious backlight bleeding, three stuck pixels bigger than 0.2mm etc. 
For other small flaws like the lack of cables, the scratch on the enclosure, a slight electric noise, we will offer partial refund from $5 to $30. 
Intehill won’t accept the after-sales request such as the compatibility issues not caused by the monitor hardware, unsatisfactory with the brightness and color. Feel free to contact us if you have any doubt. It’s necessary to make things clear before you place the order. 
Paypal and Credit card are supported to guarantee the secure payment. If you gain a discount coupon, it can be used in the checkout page to help you save money. Please consider carefully before you decide to buy and make the payment. If you have mass order, bank account payment is the best way.
Paypal Payment
Most of the orders on our store are paid by Paypal. Our Paypal account is The PayPal fee is 4.4%+$0.3, the seller will cover this cost.
Credit Card Payment
Intehill works with Pingpong Pay to open the credit card payment, the brands include VISA, Mastercard, JCB and AMEX. These payment will require 3D secure. 

After-sales Service

Intehill will not only produce high quality portable monitors but also provide excellent customer service.  The customer service specialist will follow up your order throughout the process. Feel free to contact us if you have any questions, we'd be glad to hear from you.
Cancel the order
The order can be canceled with full refund before shipment. Once the package is picked up by the courier, the order can't be canceled.
Emails Follow-up
Intehill will send you three emails after the purchase. 1. Confirm the order, Intehill will confirm to receive your order and arrange the order. We will let you know if the monitor is out of stock or there's a delivery delay. 2. Inform tracking number, Intehill will send you the tracking number when the portable monitor is picked up. Meanwhile, we will offer some advice to use the monitor properly. 3. Ensure the arrival, Intehill will check the safe arrival of the package when you receive the package in three days. That would be greatly appreciated if you like our portable monitor and leave a comment.
One-year Warranty
The monitor is one-year quality guaranteed (Starting from the date of purchase). Any quality-related defects on items sold directly by Intehill are covered. Intehill will help to make the refund, return or replacement during the warranty period. 
There information is required to process a warranty claim. 1. Order number and serial number of the portable monitor 2. Sufficient proof of the quality issue, like description, images and videos 3. Work with Intehill to make simple troubleshooting
Change the address
The address can be changed when the box is in transit. We will check the shipment status with the forwarder. It often charges $15 to update the new address. 
Void the Warranty
These situations are not covered under Warranty. 1. Products without sufficient proof of quality issue 2. Compatibility issues not caused by the hardware 3. Items that have expired their warranty period 4. Slight error on the product description 5. Repairs through 3rd parties 6. Damage from outside sources 7. Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
Partial refund is valid under stuck pixels exceeding the standard, defective cables, backlight bleeding, scratch on the enclosure, and other appearance defects. Intehill will make a full refund of the monitor cost in the rare situation that the monitor is completely bad due to the product quality issue.
Intehill will send you a new monitor all at our cost if the monitor turns out to be completely useless. If the customer asks for return and replacement caused by small quality issue, the customer should pay for the returning shipping cost. Intehill should pay for the re-delivery shipping cost.
The shipping cost from abroad to China is high. Intehill won't recommend return in most cases. If the customer insist on returning the monitor against small quality issue, the customer should pay for the shipping cost and taxes to deliver the monitor to Intehill Chinese manufacturing base.
Technician Support
Please read the user manual before using the monitor. If you still have any questions about how to use the monitor properly, feel free to contact us. The engineer will send you PDF manual and specific video to help you enjoy Intehill portable monitor in the right way.  
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