Payment, Shipment and After-sales Service
Intehill monitor is one-year quality guaranteed. Intehill will refund or replace if the monitors have quality problems. The quality problems include screen lines, useless interface, serious backlight bleeding, three stuck pixels bigger than 0.2mm etc.
For other small flaws like the lack of cables, the scratch on the enclosure, a slight electric noise, we will offer partial refund from $5 to $30.
Intehill won’t accept the after-sales request such as the compatibility issues not caused by the monitor hardware, unsatisfactory with the brightness and color. Feel free to contact us if you have any doubt. It’s necessary to make our policy clear before you place the order.
Paypal and Credit card are supported to guarantee the secure payment. If you gain a discount coupon, it can be used in the checkout page to help you save money. Please consider carefully before you decide to buy and make the payment. If you have mass order, bank account payment is the best way.
At the very first beginning, all monitors are directly sent from China by. But the shipping cost is very high. So we find new forwarders like 4PX and SF Express. But the shipping time is too long. Then, we decide to open overseas warehouse to shorten the lead time and reduce the cost. As for now, part of orders will be sent from the overseas warehouse, part will be sent from the Chinese manufacturing base.
Some portable monitors will be sent from our overseas warehouse from August, 2021. Currently, we worked with WingSing to open the US and the Poland warehouse. You don’t need to pay the import taxes for the products sent from the overseas warehouse.
1. Fast delivery, 3-7 days lead time
2. Cheap, save you $30-60
3. No import taxes paid by customer
4. Fast return and replacement service
1. The monitors in the overseas warehouse can be only sent to the US and the EU countries.
2. The models in the overseas warehouse are not many. And the quantity is small.
The monitors stock in California warehouse can be only sent to the US.The monitors stock in Poland warehouse can be sent to all European Union countries, these EU countries include Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
For monitors sent from Poland, the shipping options include DE DHL Local Delivery Service, PL DHL Local Delivery Service, DE DHL Europe Delivery Service, DHL International Express, UPS Europe Delivery Service, GLS Europe Delivery Service, PL DPD Europe Delivery Service, DHL Economy.For monitors sent from the US, the shipping options will be FedEx.
The lead time is 2-3 working days for monitors sent from the overseas warehouse.
Chinese Manufacturing Base
Our factory is located in Huizhou, Guangdong. All the monitors are manufactured there. We have many models, only a small popular part of products can be stock in the overseas warehouse. Most of the products are required to be sent directly from China.
1. All portable monitors can be sent directly from China
2. The inventory is a lot, mass order is supported
1. The lead time is about 7-15 days, sometimes even longer.
2. The shipping cost is $45- 65 for one piece monitor.
3. For some countries, you will have to pay the import taxes and make the custom clearances yourself. 4. The return and replacement is expensive and not convenient
Generally speaking, the monitors can be sent all over the world.
We work with DHL, SF express and 4PX to arrange the shipment. DHL is fastest and most expensive. SF express and 4PX are slower and cheaper. The default forwarder would be SF express or 4PX.For some countries SF and 4PX can’t reach, we will use DHL.For some rural areas, there's extra delivery cost.Contact us if you prefer to receive the monitor earlier by paying more.
Please refer to the lead time to the major countries. Sometimes it can be delayed due to the airline jam caused by the Covid-19.The tracking information can be found by searching on 17track. (www.17track.net)
Destination and Lead Time
The United States/ Canada (About 9-15 days)
Japan/ Korea/ Southeast Asia (About 7 days)
European Countries (About 15 days)
The UK/Australia (About 8-10 days)
Intehill will not only produce high quality portable monitors but also provide excellent customer service. The customer service specialist will follow up your order throughout the process. Feel free to contact us if you have any questions, we'd be glad to hear from you.