Intehill Order Process
Step One- Find a Monitor
Please check carefully which portable monitor you want. We're ready to answer any question if you have doubts about the product and order.
Step Two- Complete the Order
Please fill in the email, phone number and recipient address on the check-out page, then make the payment by Paypal or Credit Card.
Step Three- Prepare the Goods
Intehill will prepare the monitor after your order is confirmed. It takes about 1-3 days. We will contact you if there's any delay.
Step Four- Dispatch the Package
Intehill will dispatch the monitor from the US, Poland or from the Chinese manufacturing base. Tracking number will be informed after delivery.
Step Five- Unpack and Inspect
Please inspect the monitor when you receive it. Read the user manual and make it work. Feel free to contact us for any issue.
Step Six- Review and Recommend
It would be greatly appreciated if you like Intehill portable monitors and help to leave a comment and recommend. Thank you in advance.
Paypal and Credit Card payment are mostly used for online orders. 3D Secure verification is required to make the payment with Credit Card.
For the order value more than $2000, it's better to fulfill the payment by bank transfer, the transaction fee would be lower than other payment method.
We deliver worldwide. There are several models in Poland and American warehouses. These monitors can be dispatched to America and EU countries. The delivery is fast and tax-free.
As for other monitors and orders from other countries, the package will be sent from our Chinese manufacturing base. For these shipments, you're often required to pay import customs tax by the express company. The order you paid doesn't include customs tax. We will contact you about the extra shipping charge for a few orders from remote regions.
Intehill will actively communicate with customers to solve the after-sales issues. It's expensive to send packages to China, so we don't have a return and repair service. Troubleshooting, order number, images and videos about the issues are required to handle the quality issues.
Intehill portable monitors are one-year quality guaranteed from the data of order.
Mails will be sent to confirm the order, inform you of the tracking number and remind you of its arrival.
Cancel the order
The order can be canceled before the package is picked up by the courier.
Rebate is available for small flaws that don't affect the use of the monitor, like defective cables, scratch on enclosure, button loose etc.
A new monitor will be sent when there're serious quality problems, such as dead lines, severe backlight bleeding, no signals caused by the monitor malfunction etc.
The warranty doesn't include the damage from misuse of products, such as falls, extreme temperatures, water, operating devices improperly etc.