Payment, Shipment and After-sales Service

Intehill monitor is one-year quality guaranteed. Intehill will refund or replace if the monitors have quality problems. The quality problems include screen lines, useless interface, serious backlight bleeding, three stuck pixels bigger than 0.2mm etc. 

For other small flaws like the lack of cables, the scratch on the enclosure, a slight electric noise, we will offer partial refund from $5 to $30. 

Intehill won’t accept the after-sales request such as the compatibility issues not caused by the monitor hardware, unsatisfactory with the brightness and color. Feel free to contact us if you have any doubt. It’s necessary to make our policy clear before you place the order. 

Payment

Paypal and Credit card are supported to guarantee the secure payment. If you gain a discount coupon, it can be used in the checkout page to help you save money. Please consider carefully before you decide to buy and make the payment. If you have mass order, bank account payment is the best way.

Paypal Payment

Most of the orders on our store are paid by Paypal. Our Paypal account is sunrise@intehill.com. The PayPal fee is 4.4%+$0.3, the seller will cover this cost.

Credit Card Payment

Intehill works with Pingpong Pay to open the credit card payment, the brands include VISA, Mastercard, JCB and AMEX. These payment will require 3D secure. 

Shipment

At the very first beginning, all monitors are directly sent from China by. But the shipping cost is very high. So we find new forwarders like 4PX and SF Express. But the shipping time is too long. Then, we decide to open overseas warehouse to shorten the lead time and reduce the cost. As for now, part of orders will be sent from the overseas warehouse, part will be sent from the Chinese manufacturing base.

Overseas Warehouse

Some portable monitors will be sent from our overseas warehouse from August, 2021. Currently, we worked with WingSing to open the US and the Poland warehouse. You don’t need to pay the import taxes for the products sent from the overseas warehouse.

intehill us and poland overseas warehouse

Advantage

1. Fast delivery, 3-7 days lead time 

2. Cheap, save you $30-60 

3. No import taxes paid by customer 

4. Fast return and replacement service 

Disadvantage

1. The monitors in the overseas warehouse can be only sent to the US and the EU countries. 

2. The models in the overseas warehouse are not many. And the quantity is small.

Shipping Countries

The monitors stock in California warehouse can be only sent to the US.The monitors stock in Poland warehouse can be sent to all European Union countries, these EU countries include Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. 

Forwarder

For monitors sent from Poland, the shipping options include DE DHL Local Delivery Service, PL DHL Local Delivery Service, DE DHL Europe Delivery Service, DHL International Express, UPS Europe Delivery Service, GLS Europe Delivery Service, PL DPD Europe Delivery Service, DHL Economy.For monitors sent from the US, the shipping options will be FedEx. 

Lead Time

The lead time is 2-3 working days for monitors sent from the overseas warehouse.

Chinese Manufacturing Base

Our factory is located in Huizhou, Guangdong. All the monitors are manufactured there. We have many models, only a small popular part of products can be stock in the overseas warehouse. Most of the products are required to be sent directly from China.

intehill portable monitor worldwide shipment

Advantage

1. All portable monitors can be sent directly from China 

2. The inventory is a lot, mass order is supported 

Disadvantage

1. The lead time is about 7-15 days, sometimes even longer. 

2. The shipping cost is $45- 65 for one piece monitor. 

3. For some countries, you will have to pay the import taxes and make the custom clearances yourself. 4. The return and replacement is expensive and not convenient

Shipping Countries

Generally speaking, the monitors can be sent all over the world. 

Forwarder

We work with DHL, SF express and 4PX to arrange the shipment. DHL is fastest and most expensive. SF express and 4PX are slower and cheaper. The default forwarder would be SF express or 4PX.For some countries SF and 4PX can’t reach, we will use DHL.For some rural areas, there's extra delivery cost.Contact us if you prefer to receive the monitor earlier by paying more. 

Lead Time

Please refer to the lead time to the major countries. Sometimes it can be delayed due to the airline jam caused by the Covid-19.The tracking information can be found by searching on 17track. (www.17track.net) 

Destination and Lead Time         

The United States/ Canada (About 9-15 days)                 

Japan/ Korea/ Southeast Asia (About 7 days) 

European Countries (About 15 days)

The UK/Australia (About 8-10 days)

After-sales Service

Intehill will not only produce high quality portable monitors but also provide excellent customer service.  The customer service specialist will follow up your order throughout the process. Feel free to contact us if you have any questions, we'd be glad to hear from you.

Cancel the order

The order can be canceled with full refund before shipment. Once the package is picked up by the courier, the order can't be canceled.

Change the address

The address can be changed when the box is in transit. We will check the shipment status with the forwarder. It often charges $15.

Return

Intehill won't recommend return due to the high cost. If the customer insist on a return, the customer should pay for the shipping and taxes fee.

Refund

Partial refund is valid under stuck pixels exceeding the standard, defective cables, backlight bleeding, scratch on the enclosure, and other appearance defects. Intehill will make a full refund of the monitor cost in the rare situation that the monitor is completely bad due to the product quality issue.

Return

The shipping cost from abroad to China is high. Intehill won't recommend return in most cases. If the customer insist on returning the monitor against small quality issue, the customer should pay for the shipping cost and taxes to deliver the monitor to Intehill Chinese manufacturing base.

Replacement

Intehill will send you a new monitor all at our cost if the monitor turns out to be completely useless. If the customer asks for return and replacement caused by small quality issue, the customer should pay for the returning shipping cost. Intehill should pay for the re-delivery shipping cost.

Emails Follow-up

Intehill will send you three emails after the purchase. 1. Confirm the order, Intehill will confirm to receive your order and arrange the order. 2. Inform tracking number, Intehill will send you the tracking number when the portable monitor is picked up. 3. Ensure the arrival, Intehill will check the safe arrival of the package when you receive the package in three days. That would be greatly appreciated if you like our portable monitor and leave a comment.

One-year Warranty

The monitor is one-year quality guaranteed (Starting from the date of purchase). Any quality-related defects on items sold directly by Intehill are covered. Intehill will help to make the refund, return or replacement during the warranty period. These information is required to process a warranty claim. 1. Order number and serial number of the portable monitor 2. Sufficient proof of the quality issue, like description, images and videos 3. Work with Intehill to make simple troubleshooting

Void the Warranty

These situations are not covered under Warranty. 1. Products without sufficient proof of quality issue 2. Compatibility issues not caused by the hardware 3. Items that have expired their warranty period 4. Slight error on the product description 5. Repairs through 3rd parties 6. Damage from outside sources 7. Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)